For Standard Shipping via USPS Priority Mail, please allow up to 3-5 business days processing time and 3-4 business days for delivery time. 

You will be sent a confirmation email that includes your order number upon completing your purchase. 

This may mean something you purchased was on backorder! The rest of your partial shipment will go out soon, but if you are concerned, shoot us an email with your name and order number and we’ll figure it out for you.

If you live in Portland, OR, you can visit our tasting room at 602 SE Salmon for the biggest selection of our products. We are also stocked at New Seasons grocery stores, as well as Whole Foods. For other parts of the US, our products are available at most Williams-Sonoma locations and a wide variety of markets, boutiques, hotels and more! Send us an email with your zip code at hello@jacobsensalt.com if you have questions about where to buy our products in a specific location. 

Yes! We ship internationally, but usually shipping costs are much higher due to tariffs and import taxes. 

Select the products you’d like to purchase and begin to check out as though you are placing an online order. Select Pick up as your delivery method, and complete the check out process. When you are finished checking out, you will receive an email confirmation of your order. 

You will then receive a follow up email letting you know when your order is ready. Depending on when you place your order, please be aware that it may be a week before you receive this second notification. We kindly ask that you read the instructions and follow the guidelines outlined in that email. 

Barring any unforeseen or last-minute product availability issues, the deadline for same-week pickup is Tuesday at 11:59PM PST. Orders placed by this time will be ready that Thursday or Friday at our SE Portland headquarters, pickup hours are Thursdays (10 am - 2 pm), and Fridays (1 pm-5:30 pm). Please note any orders placed after this cutoff time will not be fulfilled until the following week. For example, an order placed by 11:59PM on Tuesday, 9/29, will be available for pickup by Thursday, 10/1, but an order placed 9/30 will be fulfilled by Thursday, 10/8. 

As always, if you have any questions please contact us at: hello@jacobsensalt.com

We apologize for any inconvenience, but we do not accept returns. All of our products are meant for consumption and it is not safe for us to let items re-enter our warehouse and food processing facility once they have been received by a customer. If you have questions about refunding or replacing items from a recent order, please reach out to: hello@jacobsensalt.com

Please also note that we do not accept returns or issue refunds/replacements if our items were purchase from another retailer. Please reach out to their customer service team for any help with your order. 

While we always hope our products find a happy home at the end of their journey, sometimes these things happen! If your package has not arrived within 21 days of the original ship date, or within 30 days if that date falls within peak holiday times (11/20 - 12/28), then a reship or refund is possible. Please email hello@jacobsensalt.com so we can assist you. 

Based on the temperature and salinity of the saltwater, different sized crystals form during the salt-making process. The larger crystals are our Pure Flake, the coarser and thicker crystals are our Grinding Salt, and the smallest crystals make up our Kosher Salt. They all have the same taste, just different textures! We recommend the Pure Flake for finishing salt and the kosher salt to use as an everyday salt throughout the cooking or baking process. However, all of our salt is certified Kosher by the Orthodox Union. See our Salt Buying Guide for details.

We harvest all of our pure flake salt in Netarts Bay, Oregon, about 80 miles west of downtown Portland.

Besides the love and care that goes into our salt making process, our unique flaky crunch separates us from the rest, as well as our commitment to utilizing local resources and products and our variety of infusions. 

We do not add iodine to our salt. 

We don’t! The salt does that itself. After boiling, it forms a brine which sits on top of the water. The heat then makes the salt harden together, and sink. As it sinks to the bottom of the pan, layers of hardened salt form on top of the original layer, creating this beautiful pyramid-shaped salt crystal.

Our company is all about making the best possible product we can for our customers--so we take the quality of our salt very seriously. It starts with our location: the pristine waters of Netarts Bay. After testing water from over 25 different locations, we settled on the oyster beds in Netarts Bay. The oysters filter the seawater, creating water that is high in salinity and low in turbidity, and filtering out any pollutants. Our location is also far from run-off from any roads or nearby farms. We are constantly monitoring water conditions and can ensure a delicious and clean product! 

Since our days as Bee Local, we’ve worked with Pacific Northwest-based beekeepers who source, produce and sell raw honey to us from various hives throughout the region. We are committed to sourcing exceptional Pacific Northwest raw honey that is sustainably harvested, never heated, treated, blended, or ultra-filtered. 

Through our Raw Honey line, we’re focused on using our platform to support these regional honey producers and give our customers more access to these minimally-processed varieties.

Our raw honey varietals come from different farms throughout various PNW regions and counties, as noted on each jar. Each Jacobsen Co. Raw Honey flavor notes the predominant nectar source or crop in that given area. However, as bees are moving and pollinating up to 5 miles away from their hives, there are other nectar sources within each given region that may minorly influence the flavor notes.  Please note that while each jar contains honey from a single-source/apiary, the specific source from that region/predominant nectar source may differ from jar to jar and year to year, depending on hive health. 

In tandem, through our Jacobsen Co. Hive Program and under our “Microlot Raw Honey” line, we annually harvest honey from our own sustainably-kept hives throughout Oregon, most notable being our award-winning Sauvie Island Raw Honey.

Our Jacobsen Co. Raw Honey comes from various hives throughout the Pacific Northwest, that we source through our beekeeping partners. 

Four years after acquiring Bee Local, in an effort to tie our various pantry staples under one umbrella name, we made the decision to update to Jacobsen Co. Honey in 2019.

All of our honey is certified Kosher by the Orthodox Union!

Our raw honey cannot be certified as organic. We cannot control what the bees are eating, especially in places like the Oregon high desert.

Our honey is natural. Color and texture can sometimes vary from batch to batch. It’s all controlled by the bees! This variation is common and happens with natural products--nothing to worry about!

Each jar of honey comes from one unique location resulting in a unique flavor profile for each of our varietals. 

We use American honey to make these products, however they are not made with our raw honey varietals. In order to make these products, we heat the honey to blend it with  other respective ingredients.

Pollen is rich in protein and vitamins, including the B-complex, and amino acids. Many people find it helps relieve allergy symptoms! 

We encourage refrigeration to preserve peak freshness. Our Bee Pollen is dehydrated and does not contain moisture, it does not require refrigeration to prevent spoiling.

If you are allergic to bee stings or are not sure if you are allergic to bee stings, we strongly recommend that you consult with your doctor before eating bee pollen. Pregnant women should avoid bee pollen. 

In early spring we install honeybee hives on our hive program partner properties or provide maintenance to any existing hives. We then start by introducing a young colony called a Nucleus colony or "nuc." To best help your bees thrive, beekeepers care and maintain for your bees throughout the service year period. In late summer to early fall, you'll have the option to have your honey extracted and jarred. We are conservative with honey extraction in the first year, allowing new hives to overwinter with most if not all of the honey produced (their food source!). Bulk extraction and jarring is included in your annual maintenance fee, however, any further jarring and labeling has an additional cost per unit. 

Honeybees and their pollination process are vital to our planet and our food systems. However, their ecosystems are fragile, and honeybee health and populations are in decline. We feel it is our duty to act as stewards and friends to the honeybees, giving them the best chance to survive and hopefully thrive. 

Yes! Honeybees are non-aggressive and non-predatory pollinators. They mostly keep to themselves. Unless you are working a hive, contact will be very minimal. Please be aware of your own allergies. 

Typically we install between the beginning of April and the end of May. We accept deposits for new hives at all times of the year. We recommend to start prepping to keep bees the winter prior to your install. 

We operate in Portland and the surrounding areas. We always come out to vet the area before installing new colonies. There are a few things that make for a healthful apiary (beehive) and we want to ensure that the bees will have all the natural resources they need. 

• Honeybees love urban and rural settings! They don't take up much space (a standard hive is about 20" long and 17" wide).
• Bees will forage 2-3 miles into the surrounding area. 
• Remember, in order to access the hive, you'll need to leave some room to move around your hive for beekeeping. 

Please email honey@jacobsensalt.com to coordinate any and all inspections, or if you have questions, comments or concerns. Your inspections, maintenance and extractions will all be scheduled in advance with your beekeeper. 

Yes! We offer swarm removal and rehousing on a case-by-case basis. Please call us at 503-719-4973 for immediate assistance, or email us at honey@jacobsensalt.com

Yes! Please contact us at honey@jacobsensalt.com for more information on our educational classes and events. 

We currently do not have the capacity to offer tours. When we do, we will certainly have information on our site. In the meantime, this video will give a nice snapshot of what’s happening. 

Our candy contains gluten. Our salts and honeys do not, but none of our products are certified gluten free. Even if they do not contain gluten ingredients, we cannot 100% guarantee that they have not come into contact with gluten. We recommend that people who are sensitive to gluten use their discretion when using our salt and honey products.