When will my order ship?
Due to reduced shipping capacity and an increase in online orders, please note that orders may experience shipping delays.
For Standard Shipping via USPS Priority Mail, please allow up to 3-4 business days processing time and 3-4 business days for delivery time.
Free Standard Shipping
Free standard shipping applies to orders $75+ within the contiguous United States. Standard shipping does not apply to Alaska, Hawaii, U.S. territories, international shipping or expedited shipping.
Where can I find my order number?
You will be sent a confirmation email that includes your order number upon completing your purchase.
Do you ship outside the United States?
Yes! We ship internationally, but usually shipping costs are much higher due to tariffs and import taxes.
My order contains a pre-order item, when will it ship?
If made available, pre-orders usually ship 1-2 business days before the official release date of an item, but no earlier. In the rare instance that you have still not received a shipment confirmation email by the release date, please contact us at firstname.lastname@example.org.
My order contains other items along with a pre-order item, why haven't my other products shipped?
If your order contains both pre-order and non-preorder items, the entire order will ship in full when the pre-order item becomes available. We are unable to split shipments or ship other items separately. If you would like additional items shipped before the release date of a pre-order product, please place two separate orders for these items.
Please email us at email@example.com.